DogEquipment.com.com is an online retail store which sells sport dog training equipment. We've been on the Internet since 2000 and are dedicated to providing quality products and fun information to the dog sport community.

A Fun, Positive Experience : We're committed to making your shopping experience at DogEquipment.com a positive one. We know that shopping on the Web can be a frustrating experience and that there are a lot of companies out there, some better than others. Give us a chance and we'll show you the DogEquipment.com difference!

Highest Quality Products : Every product line in our store has been hand-picked by our owners as a top-quality product. We want only the best for our customers!

Customer Satisfaction : We are absolutely dedicated to making our customers happy. We want you to tell all your friends about that great dog equipment store called DogEquipment.com. We didn't get to be #1 with Google by our good looks!

We accept Visa and Mastercard online. We no longer accept PayPal because of fradulent purchases and a really rotten experience with them. Sorry...

If you aren't comfortable ordering through our secure shopping cart, just mail your payment to us. Use the shopping cart as normal until you're ready to checkout of the store. Then, just print the shopping cart contents and be sure to include your name, shipping address, phone number and e-mail so that we can contact you if we have a question about your order.

Be sure to include the correct shipping charges to your mail in order too.  Payments by mail may be made by VISA, MC, personal or bank check, or money order.  We do apply a 5 day hold on all personal check orders.

* We love the military and ship to APO/FPO addresses through the U.S. Mail. P.O. Boxes ship U.S. Mail too.

* Mamma won't let us stray too far from the main roads especially in the dark so we're not able to deliver OVERNIGHT SAVER, 2nd DAY AIR or 3rd DAY SELECT.

* We process and ship orders Monday-Friday. Orders place after 12:00 Noon on Friday through Midnight on Sunday, will be shipped on the following Monday. We like to rest our paws on the weekends.

* We calculate shipping charges off-line because many of our items are offered with FREE shipping. The shopping cart will not automatically recognize an item that has free shipping during final check out.  So that we don't overcharge you, we just add shipping charges accordingly off-line.  If you are concerned or curious about shipping costs for your order, Click Here For Information or Contact Us by e-mail and we'll gladly tell the total for your order.

SOME RETAILERS DON'T CHARGE SHIPPING. WHY DO YOU CHARGE WHAT YOU CHARGE - ESPECIALLY FOR INTERNATIONAL ORDERS?

Unlike amazon.com, Lands End or Pottery Barn we are a very small company and have negotiated the best rate possible with USPS, UPS, and FEDEX, which for us is the most economical and efficient way to ship. We feel that our shipping rates are comparable with major catalog retailers. We do not look at shipping as a profit center and used to actually lose money in shipping costs every year. Which for a company our size really hurt! As we grow and ship more boxes we will be able to negotiate a better rate with the shipping companies and will definitely pass that on to our customers.

We thank you for your order and want to get your equipment to you as fast and safe as we can. We want you to hurry up and enjoy them and come back for more!

If your order arrived damaged, is defective or we sent the wrong thing (it doesn't happen often but the DogEquipment.com Dogs can be a distraction) Contact Us and we'll make it right! No need to read any further.

If you purchased the item from us, we still offer it in our online store and it is in brand new condition, you can return it within 30 days of placing the original order. If you have any questions about whether you should return an item, please Contact Us before shipping it to us. We do not refund outgoing shipping. You will need to pay for return shipping also.

Returns Address:

DEC / DSG
PMB 458
1706 Front St.
Lynden WA. 98264

Include a copy of your invoice so we can reference your order. We recommend that you insure your return so if it is damaged during the trip back, you aren't liable.

Exchanges:
Ordered the wrong size or color? Simply place an order online for the correct item(s) and return the items that you don't want in their original condition. We'll credit your card for the returned items.

Don't Like It or It Isn't What You Expected -
If you're not satisfied with your purchase, return it in new condition (that means void of dog hair, with it's original packaging, bags, etc.). We'll refund your original purchase price. If you're exchanging, please see how to exchange in Exchanges above. We cannot issue a credit if the item has been used (i.e. teeth marks) and/or damaged. If items are damaged on their return trip to us, we cannot make a refund. We recommend you insure your package.

Closeout and Customized Items: Cannot be returned except for manufacturer's defects.

Discounted "as is": If an item is sold "as is" or "damaged",
it will be marked such on the invoice and cannot be returned. We sell "as is" items at a discount and only upon special request by the customer.

Bottom line is if you have an item you've opened, looked at and decided it won't work for your needs, feel free to return it and we'll credit you back for the item. If, however, you have use it, it is not in an immediate re-sellable state and/or the item shows wear or damage upon return, we will not be able to give credit for it. Instead we will donate it to a dog rescue organization on your behalf. You will not receive credit for such returns but will have the satisfaction of knowing you are helping dogs that are less fortunate.

Last Updated: April 25, 2008

The following is the privacy policy for the DogEquipment.com.com Web site. In this policy, we describe what personal information we collect on our site, how we use it, and your options regarding information we may collect about you. If you have questions about this policy, please feel free to Contact Us,

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THE BOTTOM LINE
DogEquipment.com.com will not sell, trade or rent your personal information including your address, e-mail, or accounting information to any other entity, no matter how much they twist our arms. We will not contact you, about issues other than an order placed, without your permission. We believe in privacy and we respect yours. We use the information you provide to process orders and to create a more personalized shopping experience. Unless you specifically and knowingly provide such information, DogEquipment.com.com will not collect any personal information about you.

Information collected from all visitors
While you are browsing the DogEquipment.com.com Web site, anonymous information will be gathered in our computer system log files. This information does not allow us to identify you personally. For example, such information may include the type of Internet Browser you are using and the pages visited. This information enables us to enhance your experience at DogEquipment.com.

In addition, we use a "cookie" to keep track of your shopping cart. This cookie does not store any personally identifiable information about you and may only be associated with personal information if you make a purchase on our site. If you reject this cookie, we will not be able to place multiple items in your shopping cart. This cookie is deleted six hours after you end your browser session.

Information collected if you make a purchase
When you purchase something on our site, we collect personal information from you including your shipping address, credit card number and the e-mail address to use for order confirmation. This information is collected using encryption technology to help prevent any third party from intercepting the information. Your credit card information is only used for completing the purchase transaction and is retained only as necessary for legal and administration purposes.

Information collected if you subscribe to our newsletter (coming soon!)
If you subscribe to our newsletter (a double opt-in process) we'll collect your e-mail address. We will not sell, rent, trade or in anyway share your e-mail address with any other entity. When you unsubscribe your e-mail address is deleted from our subscription list.

Updates to our policy
As our Web site evolves over time or our data handling policies change, we will update this privacy policy. Changes made to this policy will be effective immediately following the posting of the new policy on the Web site. If we make significant changes to our data handling practices, we will make efforts to notify our active customers in other reasonable ways that may include an administrative e-mail or other notice. This privacy policy will be governed by the laws of the United States and the State of Washington.

By using our web site, you consent to the collection and use of this information by DogEquipment.com. If you are under 18 years of age, you must have a legal parent or guardian's permission to order. If you are a dog, you must get your owner's permission to order this cool stuff.

All images in our store are copyrighted by us or the manufacturer. This means you can't legally copy an image and place it on your web site. Please don't attempt to do this. It isn't fair to us or the many talented people that spent their time and effort to create the images on these pages. If you like it, buy it (of course, you still can't copy it).

The name DogEquipment.com.com is trademarked with all rights reserved. Other product and company names mentioned herein may be the trademarks of their respective owners.

ONLINE:  (The BEST way to Contact Us for the fastest response.)
E-MAIL

BY MAIL:
DEC / DSG
PMB 458
1706 Front St.
Lynden WA. 98264

PHONE:
360-259-9193

Although we and our partners value our customers and do everything possible to accommodate them, we do realize that we can't please everyone all the time. If there is a problem with your order, we will gladly do whatever is necessary to TRY and make the situation right. All we ask is to be treated civilly during the process. We're all people and dogs here too, you know?

We and our partners take a lot of pride in our companies, customer service, employees, and treat our customers with the kind of respect and consideration we would like to have given to us when we shop online. However, we do realize that some folks have bad days and/or find it necessary to belittle and bully others when something unexpected happens or goes awry. We and our partners ask only that you give us the opportunity to correct a situation amicably before becoming belligerent.

Sometimes, folks just can't help getting nasty right off the bat and and stay that way...even when the problem has been resolved or explained in reasonable communication. In such situations, will gladly refund the customer once the order is received back at our warehouse and reserve the right to refuse future service if necessary.