If your order arrived damaged, is defective
or we sent the wrong product, please Contact
Us and we will do our best to correct the problem right away.
Returns may be made up to 30 days from the date of purchase. Unless an error was made on our behalf,, we do not refund
outgoing shipping. You will need to pay for return shipping
as well. If the error was ours, please contact us before returning it. It may not be necessary to return the item at all depending on the situation.
Returns Address:
DEC / DSG
1126 East Badger Road
Lynden, WA 98264
Include a copy of your invoice so we can reference
your order. We recommend that you insure your return so you are not liable for any loss or damages.
Exchanges:
The easiest way to exchange an item is to purchase the item you DO want through the Web site and return the item you do NOT want to our shipping warehouse. We will refund your credit card right away once we receive the unwanted items.
Don't Like It
or It Isn't What You Expected -
If you're
not satisfied with your purchase you may return it in new, re-sellable condition. Please include any original packaging,
bags, etc.). We'll refund your original purchase price. Insuring your package back to us is highly recommended as we can not give a refund for an item we did not receive.
Closeout and Customized
Items: Cannot be returned except for manufacturer's
defects.
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